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��«��app Homes recently held its first tenants conference which included a mix of informative sessions, engaging workshops and the chance to meet staff and other tenants.

The workshops gave tenants the opportunity to give their views on how the council consults with them, hear about the customer care and service vision, find out the results of the tenant satisfaction measures survey, explore how to keep homes safe and healthy, advice on maintaining their neighbourhood, and discover information about performance.

Councillor Michael Jones, Leader of ��«��app Borough Council, joined ��«��app Homes’ senior staff for the question and answer panel, which answered a wide range of questions from the floor, with lunch providing an opportunity for informal discussions. Colleagues from council contractors Mears Group, Wates and Liberty were also part of this successful day.

Comments from tenants who attended on the day included:

“Very informative and rather an eye opener.”

“I felt I was able to speak up and was able to say what I needed to and found it interesting listening to other people and the speakers too.”

“Excellent - really enlightening very pleased that I came and stayed to the end. Thank you all.”

“This was so helpful to me - I feel like I have been heard and I enjoyed joining in.”

At the event, interest was raised from residents regarding new membership to Tenant and Leaseholder Action Panel (TLAP).