ºù«ÍÞapp

We are seeking a highly motivated individual to lead our Leasehold and Right to Buy Service.

The successful candidate will have a proven track record of delivering exemplary customer services, experience of driving service improvements, and great team leadership skills. You should also have a working knowledge of relevant legislation (guidelines, and associated regulations and procedures) and have the ability to communicate effectively both orally and in writing.

The role will involve:

• leading the Leasehold and Right to Buy Team with direct line management responsibility for 4 to 5 staff members
• direct responsibility for the service charge billing process, including liaising with other teams to prepare accurate service charge estimates and year-end accounts
• overseeing and issuing Section 20 consultation notices for major works
• responding to lease enquiries including pre-sales enquiry requests
• oversee applications for Right to Buy and ensure statutory timeframes are met
• ensuring recovery of service charges from leaseholders and shared owners
• dealing with Leasehold First Tier Tribunal matters and representing the council in court when required.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

This is a full-time role, 37 hours per week. We offer flexible working hours and the opportunity to work from home for 2 to 3 days per week, following the successful completion of your probation period.

A full current UK driving licence is a requirement of the role.
 

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

ºù«ÍÞapp Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email clare.prosser@crawley.gov.uk, Tenancy Services Manager or call on 01293 438488.