Know it's us
Communications from ºù«ÍÞapp Borough Council
We want you to be sure that when someone contacts you saying they represent ºù«ÍÞapp Borough Council that it is genuine.
We use different methods to contact you, sometimes working with partner organisations or contractors. So you can be sure that it's really us, bookmark this page to see our current and upcoming communication plans. Regular communication, such as reminders are not included.
Team
Method
Reason
Information requested
Start date
End date
Team:
Council Tax
Method:
Email from DoNotReply@crawley.gov.uk / text message from ºù«ÍÞappBC
Reason:
Win your Council Tax free for one year (2025/26) by signing up to Electronic Billing for your Council Tax bill through Myºù«ÍÞapp
Information requested:
Residents' email address
Start date:
05/12/2024
End date:
28/02/2025
Team:
Council Tax
Method:
Letter from Revenues Services
Reason:
Second home review
Information requested:
Confirmation of any changes
Start date:
01/11/2024
End date:
31/03/2025
Team:
ºù«ÍÞapp Homes
Method:
Text messages and telephone calls from Keegans or Energy Specifics
Reason:
Energy efficiency project
Information requested:
To arrange appointments to survey selected tenants’ homes
Start date:
01/11/2024
End date:
01/11/2025
Team:
ºù«ÍÞapp Homes
Method:
Letters and phone calls from Cenergist
Reason:
To reduce the water consumption of ºù«ÍÞapp Homes properties
Information requested:
Arranging appointments to install water saving technology
Start date:
05/12/2022
End date:
05/12/2024
Team:
ºù«ÍÞapp Homes
Method:
Emails, letters, text and telephone calls from Acuity
Reason:
Tenant satisfaction survey. Not all tenants will get a survey
Information requested:
Tenant satisfaction with aspects of the service
Start date:
28/10/2024
End date:
09/12/2024
Team:
ºù«ÍÞapp Homes
Method:
Home visits by appointment
Reason:
To complete a stock condition survey
Information requested:
Information about our properties to help us plan future works
Start date:
May 2024
End date:
May 2027
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